Day 1 -- Introduction...
1. PROCESS IMPROVEMENT  (1 exercise)
                The Fundamentals of Work
                     Simplification
                Employee Involvement - Avoiding
                     Resistance

Hands On Mapping...
2. PROCESS Mapping (6 exercises)
                Understanding the Symbols
                Connecting the Symbols
                Making the Maps Talk

Day 2 -- Case Study...
3. PROJECT DEFINITION
                Objectives & Scope
                Participants
                Schedule

4. DATA COLLECTION (1 exercise)
                Interviewing
                Recording

5. DATA ORGANIZATION (1 exercise)
                Mapping the Case

6. PROCESS ANALYSIS (1 exercise)
                Creativity
                Forming the Improvement Team
                Questioning and Developing the
                     Improvement

7. OBTAINING APPROVAL (examples)
                The Basics of Completed Staff Work
                Calculating Benefits and Costs
                Preparing and Presenting the Proposal

8. INSTALLATION (examples)
                Developing the Activity List
                Coordinating & Scheduling the Installation

Additional Tools
9. REDUCING PROCESS TIME (1 optional exercise)
                Preparing and analyzing a Time Line

10. DETAILED IMPROVEMENT (1 optional exercise)
                Forms Analysis
                Motion Economy/Work Place Design

11.  CHECKLISTS
                Business Process Improvement Checklists

Day 3 -- Working with the Software...
12.  GRAHAM PROCESS MAPPING SOFTWARE
                Introduction
                Features Overview
                Exercises
 

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