Ben Graham Corporation
Building better business processes since 1953.
Process Improvement Workshop

"Building Better Processes"

Graham Process Improvement Workshop

Course Outline

Download as a PDF document (44K)

Day 1 -- Introduction...

1. PROCESS IMPROVEMENT (1 exercise)
     Process Improvement History
     The Fundamentals of Work Simplification
     Employee Involvement - Avoiding Resistance
     Problem Solving


Hands On Mapping...
2. PROCESS MAPPING (6 exercises)
     Understanding the Symbols
     Connecting the Symbols
     Making the Maps Talk

Day 2 -- Case Study...

3. PROJECT DEFINITION

     Objectives, Scope, Participants & Schedule

4. DATA COLLECTION (1 exercise)

     Interviewing & Recording

5. DATA ORGANIZATION (1 exercise)

     Mapping the Case

6. PROCESS ANALYSIS (1 exercise)

     Creativity
     Forming the Improvement Team
     Questioning and Developing the Improvement

7. OBTAINING APPROVAL (examples)

     The Basics of Completed Staff Work
     Calculating Benefits and Costs
     Preparing and Presenting the Proposal

8. INSTALLATION (examples)

     Developing the Activity List
     Coordinating & Scheduling the Installation

9. CHECKLISTS

     Process Improvement Checklists

Additional Tools (As time permits)
REDUCING PROCESS TIME (1 exercise)

     Preparing and analyzing a Time Line

DETAILED IMPROVEMENT (2 exercises)

     Forms Analysis
     Motion Economy/Work Place Design

Day 3 -- Working with the Software...

10. GRAHAM PROCESS MAPPING SOFTWARE
     Introduction
     Features Overview
     Exercises


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