"Business Process Improvement"
Information-packed, hands-on workshops to prepare you for your next
Learn the fundamentals of effective business process improvement
and business process management for people processes...
The Ben Graham Corporation offers methods training that
helps the people in your organization build and maintain better work
processes. Process improvement has been the sole focus of our
business for fifty-nine years! Delegates consistently rate
our workshop as one of the best and most useful they have attended.
The workshops are hands-on and delegates leave with skills that enable
them to begin documenting and improving processes immediately!
While there is a high level of interest in process improvement these
days, the importance of documenting existing processes is routinely
underestimated and the skill required to do it quickly and effectively
is often lacking. This is an area where our software and our
methods can provide tremendous benefit. If you are serious about
developing your process improvement skills quickly, join us at one of
our hands-on workshops where you will draw process maps, participate
in a role-playing analysis session and be involved in discussion and
exercises that address all the phases of an improvement project.
You will leave the workshop with a
binder full of materials and articles, a copy of our book, “Detail
Process Charting: Speaking the Language of Process” and enthusiasm to
put your newly acquired skills to work!
Our public workshops are conducted at
the Dayton Engineers Club
that once served such noted inventors as Orville Wright, Charles
Kettering, Colonel Edward Deeds and others. The workshop includes lunch
each day in the Club’s own fine dining room plus morning and afternoon
Dr. Ben S Graham
Jr. will participate in our public workshops to reflect on his
forty-plus years teaching and consulting in process improvement.
Fax Registration Form
|We offer 2 & 3 day in-house
education workshops that you can customize to meet your specific
requirements - (Management Overview, Project Facilitator
Education, Data Collection,
Using the Software, Analysis, Calculating Benefits and Costs,
Preparing and Presenting Recommendation Proposals...all geared toward
improving productivity and performance.)
workshop is a fast track course for people who want to develop process-oriented
expertise and deliver process-focused improvements for
internal and external clients.
If you have 3 or more people you
would like trained, you may opt to send them to our facility
in Dayton, OH.
The price for this is the same as the price for attending a
public workshop. Once a date is scheduled, we will
promote the workshop publicly.
Learn to organize and guide teams
through process improvement projects
Draw process flow charts by hand and
with the Graham Process Mapping Software
Become familiar with process flowcharting as the
principal tool of the improvement methodology
Learn how to analyze process maps and
identify opportunities for improvement
Produce maps of work processes that
are easy-to-read, easy-to-update, and ideal for training and maintaining
"Excellent Class! I can't think of
any organization that couldn't use these skills to work more
efficiently, save money and improve customer satisfaction. Thank
SCC Mental Health Department
"The course is excellent!"
Ginny Jones, CRM,
Records Manager, Newport News Dept. of Public Utilities
"Over the years I have sent
many people to Ben’s workshops and on a couple of occasions have had him
conduct in-house workshops for me. Anyone attending a
Graham Process Improvement Workshop can expect to come away with an
organized common sense approach to achieving process
James Millen, President,