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Business Process Improvement Education Workshops

Information-packed, hands-on workshops to prepare you for your next project.

Learn the fundamentals of effective business process improvement

and business process management for people processes...
The Ben Graham Corporation offers methods training that helps the people in your organization build and maintain better work processes.  Process improvement has been the sole focus of our business for sixty-one years! Delegates consistently rate our workshop as one of the best and most useful they have attended. The workshops are hands-on and delegates leave with skills that enable them to begin documenting and improving processes immediately! While there is a high level of interest in process improvement these days, the importance of documenting existing processes is routinely underestimated and the skill required to do it quickly and effectively is often lacking.  This is an area where our software and our methods can provide tremendous benefit. If you are serious about developing your process improvement skills quickly, join us at one of our hands-on workshops where you will draw process maps, participate in a role-playing analysis session and be involved in discussion and exercises that address all the phases of an improvement project. You will leave the workshop with a binder full of materials and articles, a copy of our book, “Detail Process Charting: Speaking the Language of Process” and enthusiasm to put your newly acquired skills to work! Our public workshops are conducted at the Dayton Engineers Club that once served such noted inventors as Orville Wright, Charles Kettering, Colonel Edward Deeds and others. The workshop includes lunch each day in the Club’s own fine dining room plus morning and afternoon refreshments. Dr. Ben S Graham Jr. will participate in our public workshops to reflect on his fifty-plus years teaching and consulting in process improvement.
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We offer 2 & 3 day in-house education workshops that you can customize to meet your specific requirements - (Management Overview, Project Facilitator Education, Data Collection, Using the Software, Analysis, Calculating Benefits and Costs, Preparing and Presenting Recommendation Proposals...all geared toward improving productivity and performance.)


Our three-day education workshop is a fast track course for people who want to develop process-oriented expertise and deliver process-focused improvements for internal and external clients.


If you have 3 or more people you would like trained, you may opt to send them to our facility in Dayton, OH. The price for this is the same as the price for attending a public workshop. Once a date is scheduled, we will promote the workshop publicly.
Learn to organize and guide teams through process improvement projects
Draw process flow charts by hand and with the Graham Process Mapping Software
Become familiar with process flowcharting as the principal tool of the improvement methodology
Learn how to analyze process maps and identify opportunities for improvement
Produce maps of work processes that are easy-to-read, easy-to-update, and ideal for training and maintaining ISO certification

"Excellent Class! I can't think of any organization that couldn't use these skills to work more efficiently, save money and improve customer satisfaction. Thank you!"     Esther Sanchez, SCC Mental Health Department

"The course is excellent!"     Ginny Jones, CRM, Records Manager, Newport News Dept. of Public Utilities

"Over the years I have sent many people to Ben’s workshops and on a couple of occasions have had him conduct in-house workshops for me. Anyone attending a Graham Process Improvement Workshop can expect to come away with an organized common sense approach to achieving process improvement."     James Millen, President, Productivity Unlimited

Questions or Comments - Call 800-628-9558 or send us a note
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